@font-face{font-family:Outfit;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/outfit-latin-400-normal-CQm_KAGb.woff2) format("woff2"),url(/assets/outfit-latin-400-normal-DodQBVgl.woff) format("woff")}@font-face{font-family:Outfit;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/outfit-latin-500-normal-DwRFpDWQ.woff2) format("woff2"),url(/assets/outfit-latin-500-normal-CDNGX6wd.woff) format("woff")}@font-face{font-family:Outfit;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/outfit-latin-600-normal-eKzYX13k.woff2) format("woff2"),url(/assets/outfit-latin-600-normal-CZzGovRi.woff) format("woff")}@font-face{font-family:Outfit;font-style:normal;font-display:swap;font-weight:700;src:url(/assets/outfit-latin-700-normal-DH66iFdQ.woff2) format("woff2"),url(/assets/outfit-latin-700-normal-BKcN8tbM.woff) format("woff")}:root{--font:"Outfit",-apple-system,"Segoe 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rgba(23,38,44,.16);--r:14px;--r-sm:9px;color-scheme:light}:root[data-theme=dark]{--nav:#0d161a;--bg:#111b1f;--rail:#152227;--card:#18252a;--card-2:#1d2b31;--line:#2a3a40;--line-2:#223137;--ink:#e7eff1;--ink-2:#c3d1d5;--muted:#8fa4aa;--teal:#3fc6d2;--teal-600:#62d6df;--teal-50:#16343a;--ok-bg:#16332a;--warn-bg:#3a2f14;--bad-bg:#3d1d24;--s-call:#a98bf0;--s-call-bg:#2a2340;--s-ready:#5bb6f0;--s-ready-bg:#14303f;--s-paused:#f0b14a;--s-paused-bg:#3a2d12;--s-wrap:#e3c060;--s-wrap-bg:#352e14;--s-dead:#b7c5ca;--s-dead-bg:#2a363b;--s-three:#5fd18d;--s-three-bg:#163324;--s-ring:#f2917c;--s-ring-bg:#3c231e;--shadow:0 1px 2px rgba(0,0,0,.3);--shadow-lg:0 12px 40px rgba(0,0,0,.5);color-scheme:dark}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;background:var(--bg);color:var(--ink);font:400 14px/1.45 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auto;height:4px;background:var(--grad)}.login-logo{height:38px;width:auto;margin-bottom:14px}:root[data-theme=dark] .login-logo,:root[data-theme=dark] .splash-logo{filter:brightness(0) invert(1)}.login-card h1{font-size:22px;font-weight:600}.login-card p{margin:0 0 10px}.login-card label{font-size:13px;font-weight:500;color:var(--ink-2);margin-top:6px}.login-card input{border:1px solid var(--line);background:var(--card);border-radius:var(--r-sm);padding:10px 12px;outline:none}.login-card input:focus{border-color:var(--teal-400);box-shadow:0 0 0 3px #12b8c42e}.form-err{display:flex;gap:8px;align-items:center;background:var(--bad-bg);color:var(--bad);border-radius:var(--r-sm);padding:9px 12px;font-size:13px;margin-top:6px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border-radius:var(--r-sm);padding:9px 16px;font-weight:600;border:1px solid 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.dot{width:8px;height:8px;border-radius:50%;background:#3ee08f;box-shadow:0 0 #3ee08f99;animation:ping 1.8s infinite}.live.off .dot{background:#f0b14a;animation:none}@keyframes ping{0%{box-shadow:0 0 #3ee08f8c}70%{box-shadow:0 0 0 8px #3ee08f00}to{box-shadow:0 0 #3ee08f00}}.rr{display:inline-flex;align-items:center;gap:4px;color:#cfe9ec;background:#ffffff0f;border-radius:999px;padding:4px 6px 4px 10px;font-size:12.5px}.rr select{background:transparent;border:0;color:#fff;cursor:pointer;outline:none}.rr option{color:#17262c}.tb-health{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:500;color:#9be8b9;background:#3ee08f1a;border-radius:999px;padding:5px 11px;text-decoration:none!important}.tb-health.warn{color:#ffd28a;background:#f0b14a24}.icon-btn{display:inline-grid;place-items:center;width:36px;height:36px;border-radius:10px;border:0;background:transparent;color:inherit;cursor:pointer}.topbar 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40px;display:flex;flex-direction:column;gap:18px;max-width:1720px;margin:0 auto;width:100%}.page-head{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:14px}.page-head h1{font-size:24px;font-weight:600}.page-head p{margin:3px 0 0}.filters{display:flex;flex-wrap:wrap;gap:8px}.banner{display:flex;align-items:center;gap:8px;border-radius:var(--r-sm);padding:10px 14px;font-size:13.5px}.banner.bad{background:var(--bad-bg);color:var(--bad)}.banner.warn{background:var(--warn-bg);color:#8a5a00}:root[data-theme=dark] .banner.warn{color:var(--warn)}.foot{font-size:12.5px;display:flex;flex-wrap:wrap;gap:6px 12px;align-items:center;padding-top:6px}.foot a{display:inline-flex;align-items:center;gap:4px}.demo-tag{background:var(--warn-bg);color:#8a5a00;border-radius:999px;padding:2px 10px;font-weight:600;font-size:11.5px}.ms{position:relative}.ms-btn{display:inline-flex;align-items:center;gap:8px;background:var(--card);border:1px solid var(--line);border-radius:10px;padding:8px 12px;cursor:pointer;max-width:340px}.ms-btn.set{border-color:var(--teal-400);box-shadow:0 0 0 3px #12b8c41f}.ms-btn svg{color:var(--muted);flex:none}.ms-lbl{font-size:12px;color:var(--muted)}.ms-val{font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ms-pop{position:absolute;right:0;top:calc(100% + 6px);z-index:40;width:300px;max-height:360px;overflow:auto;background:var(--card);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow-lg);padding:6px}.ms-opt{width:100%;display:flex;align-items:center;gap:9px;text-align:left;background:none;border:0;padding:8px 10px;border-radius:8px;cursor:pointer}.ms-opt:hover{background:var(--card-2)}.ms-opt .chk{width:16px;height:16px;border-radius:5px;border:1.5px solid var(--neutral);flex:none;display:grid;place-items:center}.ms-opt.on .chk{background:var(--teal);border-color:var(--teal)}.ms-opt.on .chk:after{content:"";width:8px;height:4px;border:2px solid #fff;border-top:0;border-right:0;transform:rotate(-45deg) translate(1px,-1px)}.ms-id{font-weight:600;font-size:13px}.ms-opt .muted{font-size:12.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ms-sep{height:1px;background:var(--line);margin:4px 6px}.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow);padding:18px 18px 16px;min-width:0}.card-head{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:10px;margin-bottom:14px}.card-head h2{font-size:16px;font-weight:600}.card-head p{margin:2px 0 0;font-size:13px}.empty{display:flex;align-items:center;justify-content:center;gap:8px;color:var(--muted);padding:34px 10px;text-align:center}.empty.small{padding:22px 10px}.small-note{font-size:12.5px;margin:10px 2px 0}.kpis{display:grid;grid-template-columns:1.6fr repeat(5,1fr);gap:14px}.kpi{position:relative;background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:16px 18px 14px;box-shadow:var(--shadow);overflow:hidden;min-width:0}.kpi:before{content:"";position:absolute;inset:0 0 auto;height:3px;background:var(--grad)}.kpi.tone-bad:before{background:linear-gradient(90deg,#e5484d,#f08a74)}.kpi.tone-warn:before{background:linear-gradient(90deg,#e0a32e,#f2c46b)}.kpi.tone-note:before{background:linear-gradient(90deg,#f08a74,#f5b49f)}.kpi-top{display:flex;justify-content:space-between;align-items:flex-start;gap:8px}.kpi-lbl{font-size:13px;color:var(--muted);font-weight:500}.kpi-ic{display:grid;place-items:center;width:36px;height:36px;border-radius:10px;flex:none;color:#fff}.kpi-ic.teal{background:linear-gradient(135deg,#12b8c4,#3fd3c6)}.kpi-ic.slate{background:#5f7177}.kpi-ic.lime{background:#e9f8dc;color:#3d7a14}.kpi-ic.red{background:linear-gradient(135deg,#e5484d,#f08a74)}:root[data-theme=dark] .kpi-ic.lime{background:#203a17;color:#a5e772}.kpi-val{font-size:32px;font-weight:600;letter-spacing:-.02em;line-height:1.1;margin-top:2px;font-variant-numeric:tabular-nums;display:flex;align-items:center;gap:10px}.kpi-val small{font-size:18px;color:var(--muted);font-weight:500;margin-left:-8px}.kpi-sub{font-size:12.5px;color:var(--muted);margin-top:6px}.kpi-sub b{color:var(--ink-2)}.kpi.tone-bad .kpi-val,.kpi.tone-note .kpi-val{color:var(--bad)}.pulse{width:10px;height:10px;border-radius:50%;background:var(--bad);animation:pingr 1.4s infinite}@keyframes pingr{0%{box-shadow:0 0 #d9475a80}70%{box-shadow:0 0 0 10px #d9475a00}to{box-shadow:0 0 #d9475a00}}.stack{display:flex;height:10px;border-radius:999px;overflow:hidden;gap:2px;margin:10px 0 8px;background:var(--line-2)}.stack-seg{transition:flex-grow .6s ease}.legend{display:flex;flex-wrap:wrap;gap:4px 12px;font-size:12px;color:var(--muted)}.lg{display:inline-flex;align-items:center;gap:5px}.lg i{width:8px;height:8px;border-radius:3px;display:inline-block}.lg b{color:var(--ink)}.c-call{background:var(--s-call)}.c-ready{background:var(--s-ready)}.c-paused{background:var(--s-paused)}.c-wrap{background:var(--s-wrap)}.c-dead{background:var(--s-dead)}.c-three{background:var(--s-three)}.c-ring{background:var(--s-ring)}.c-other{background:var(--neutral)}.c-teal{background:#12b8c4}.c-mint{background:#3fcb9c}.c-yday{background:var(--muted)}.grid-main{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:18px;align-items:start}.side{display:flex;flex-direction:column;gap:18px;min-width:0}.grid-3{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(0,1fr) minmax(0,1fr);gap:18px}.tools{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.search{display:flex;align-items:center;gap:7px;border:1px solid var(--line);border-radius:10px;padding:0 10px;background:var(--card-2);color:var(--muted)}.search input{border:0;background:transparent;outline:none;padding:8px 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var(--line);border-radius:999px;padding:0 7px;color:var(--ink-2)}.tab.hot .cnt{background:var(--bad-bg);border-color:transparent;color:var(--bad)}.dot{width:8px;height:8px;border-radius:50%;display:inline-block;flex:none}.agent-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(232px,1fr));gap:12px}.agent{position:relative;text-align:left;cursor:pointer;background:var(--card);border:1px solid var(--line);border-radius:12px;padding:12px 13px 11px 15px;display:flex;flex-direction:column;gap:8px;overflow:hidden;transition:transform .12s,box-shadow .12s,border-color 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